BOLD. GRAPHIC. ART. PRINTS.

FAQs

Browse F.A.Q. Topics

  • Copyright

    All content on Reign & Hail website is copyright by law.  Any use of or links to our images must properly credit our website - www.reignandhail.co.uk

Damage

  • Damaged Items

    By and large, our products arrive in tip-top shape, but In the unlikely event your product arrives damaged in the post, please notify us immediately and keep hold of the product and packaging. In order to arrange a replacement to be sent out, we will contact you and ask you to send a photo of the damaged item.

Framing

  • Framing

    All of our prints made to fit standard (off the shelf) frames, and therefore framing them is easy.  If you want your print to look it’s best and last a lifetime, get them framed and hang them out of direct sunlight.

Payment

  • Payment

    We use Paypal for all our transactions. Paypal is a government approved secure payment method. Your credit card details cannot be obtained by third parties.

Printing

  • Printing
    Our prints are made using Epson 7900 Giclée printers. Giclée prints are the highest quality in the industry and are commonly found in museums, art galleries, and photographic galleries. Our limited edition screen prints are pulled by hand using water based inks.

Returns / Exchanges

  • Returns / Exchanges

    We’re confident you’ll be happy with your product, but if you need to return your order and would like a refund, please let us know within 14 days of receiving your items. Items must be sent back in their original condition. Keep hold of your proof of posting in case the items are lost or damaged in transit. Please allow us 10 days to process your refund. Unfortunately, we cannot offer refunds on Custom print orders.

Shipping

  • Shipping

    Unframed prints are carefully packed within a sturdy cardboard tube and shipped within 3 working days of payment. Framed prints ship within 5 working days. Shipping costs are calculated at the checkout prior to payment. Our shipping service may require a signature when your order arrives.

    Shipping outside the UK

    Orders sent outside the United Kingdom can take 1-2 weeks. A signature is required when your order arrives.

     

wholesale

  • Wholesale
    We aim to build strong partnerships with suitable & dedicated retail businesses. If you'd like to stock our artwork, please get in touch and we can discuss wholesale arrangements further.